Kivo Privacy Policy

Effective Date: 2025/1/16
Last Updated: 2025/1/16

At Kivo, we value your privacy and are committed to safeguarding your personal information. This Privacy Policy outlines how we collect, use, store, and protect your data when you use the Kivo app ("App" or "Kivo"). By accessing or using Kivo, you agree to the terms of this policy. If you do not agree, please stop using the App.

1. Information We Collect

1.1 Personal Information

When you use Kivo, we may collect personal details that you provide directly, including:

• Name, email address, phone number, or other contact information.
• Profile information (e.g., username, bio, profile picture).
• Payment information (if applicable, for in-app purchases).

1.2 Automatically Collected Information

We may automatically collect certain data when you use Kivo:

• Device Information: Including your device type, operating system, and device identifiers.
• Usage Data: Information about how you interact with the App, such as pages visited, features used, and session duration.
• Location Information: If you have granted permission, we may collect your approximate location based on GPS or IP address.

1.3 Cookies and Similar Technologies

We use cookies and similar technologies to enhance your experience, analyze usage patterns, and deliver personalized content. You can control cookie settings through your device or browser preferences.

2. How We Use Your Information

We collect your information for the following purposes:

• To provide and improve Kivo’s services.
• To create and manage your account, including authentication and security.
• To personalize content and recommendations based on your preferences.
• To send notifications, updates, and other communications relevant to your account or the App.
• To analyze usage patterns and improve the functionality and performance of the App.
• To comply with legal requirements, such as responding to requests from law enforcement or regulatory authorities.

3. Sharing Your Information

We do not sell or rent your personal information to third parties. However, we may share your data in the following circumstances:

• With Service Providers: We may share your information with third-party companies who assist in hosting, analytics, or other services necessary to operate Kivo.
• For Legal Compliance: If required by law, we may disclose your information to comply with subpoenas, court orders, or legal requests.
• Business Transfers: If Kivo undergoes a merger, acquisition, or sale, your information may be transferred to the new entity.
• With Your Consent: In any other cases where we have your explicit consent, we may share your information.

4. Data Security

We take reasonable measures to protect your data from unauthorized access, alteration, or destruction. However, please be aware that no method of data transmission over the Internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security.

5. Your Rights and Choices

As a user, you have the following rights regarding your personal information:

• Access: You can request a copy of the personal information we hold about you.
• Correction: You can update or correct any inaccurate or incomplete information.
• Deletion: You can request the deletion of your account and related data, subject to certain legal limitations.
• Opt-Out of Communications: You can opt out of promotional emails or notifications by following the unsubscribe instructions in the communication.
• Limit Tracking: You can adjust your device settings to limit data collection, such as location tracking or cookies.

To exercise these rights, please contact us at AnhHaLuuTeam@outlook.com.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. If you delete your account, we may retain certain information for legitimate business purposes or as required by law.

7. Children’s Privacy

Kivo is not intended for use by children under the age of 17. We do not knowingly collect personal information from children. If we learn that we have collected personal information from a child under 17, we will promptly delete that data.

8. International Data Transfers

As Kivo is developed and operated from Vietnam, your personal information may be transferred to and stored in countries outside your jurisdiction, including countries that may not have the same level of data protection laws as your home country. By using Kivo, you consent to the transfer of your information to Vietnam and other jurisdictions where necessary for the purposes outlined in this Privacy Policy.

9. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. When changes are made, the updated version will be posted within the App and on our website. We encourage you to review this policy periodically to stay informed of any changes. Continued use of the App after the changes have been posted constitutes your acceptance of the revised terms.

10. Contact Information

If you have any questions or concerns about this Privacy Policy or our practices, please contact us at:

Email: AnhHaLuuTeam@outlook.com

By using Kivo, you acknowledge that you have read, understood, and agree to this Privacy Policy.

Thank you for trusting Kivo!